1 - Basics Components of Finest Service
- Give our clients a warm greeting.
- Use the shareholder name, if and when possible.
- Anticipate to shareholder needs.
- Give our clients a warm good-bye
2 - The Basics Components of Finest Service are the foundation of our hospitality policy. These steps must be used in every interaction to ensure satisfaction, retention and loyalty.
3 - All employees have the right to be involved in the planning of the work that affects them, in order to create pride and joy in the workplace.
4 - It is everyone's responsibility to support company objectives, which is why they are communicated to all employees.
5 - Each employee will continuously identify defects throughout the Company and the Property.
6 - It is the responsibility of each employee to create a work environment of teamwork so that the needs of our shareholders and each other are met.
7 - Each employee is empowered. For example, when a shareholder or a guest has a problem or needs something special you should break away from your regular duties, address and resolve the issue.
8 - Uncompromising levels of cleanliness are the responsibility of every employee.
9 - To provide the finest personal service for our guests, each employee is responsible for identifying and recording individual shareholders and guest’s preferences.
10 - Never lose a shareholder. Instant shareholder pacification is the responsibility of each employee. Whoever receives a complaint will own it, resolve it to the member’s satisfaction and record it.
11 - Always maintain positive eye contact and smile.
12 - With clients and colleagues, always use the proper vocabulary (Use words like - "Good Morning," "Certainly," "I'll be happy to," and "My pleasure.")
13 - Always talk positively about your company, be an ambassador of Finest Destinations in and outside of the work place.
14 - Communicate any concerns to the appropriate person.
15 - Escort members rather than pointing out directions to another area.
16 - The Finest Destinations Telephone Standard.
- Answer within three rings and with a "smile".
- Use the shareholders name when possible.
- When necessary, ask the caller "May I place you on hold?"
17 - Everyone is responsible for conveying a professional image. Take pride in and care of your personal appearance.
18 - Think safety first. Each employee is responsible for creating a safe, secure and accident free environment for all shareholders, guests and each other. Be aware of all fire and safety emergency procedures and report security risks immediately.
19 - Protecting the assets of Finest Destinations Properties is the responsibility of every employee. Conserve energy, properly maintain our residence and protect the environment.
